Facilities, IT, and Marketing HelpDesk Request Facilities, IT, and Marketing HelpDesk Request Step 1 of 7 14% Request Type*Facilities Assistance RequestIT Assistance RequestMarketing Assistance RequestIf you are a faculty member having a technical emergency while trying to have class, please do not use this form. Call 770.533.7048 and use option 1. Contact InfoWe ask for several different ways to contact you to make sure we can reach you. Name* First Last LTC Email* Personal Emailgmail, yahoo, etc. if needed Department Phone*The best number to contact you or the person needing assistance, be it your office phone or a mobile number.How do you prefer to be contacted?* Email Phone Marketing InfoMarketing Request Type*Planning AppointmentBrochureBookletFlyerComputer-Media Creation/ManipulationExhibitPhotographyVideographyHome Page PhotoCollege Website Landing PagePress ReleaseEvent AdvertisingSocial Media PostOtherMarketing Event Date InfoEvent Date MM slash DD slash YYYY Event Start Time : Hours Minutes AM PM AM/PM Event End Time : Hours Minutes AM PM AM/PM Marketing Social Media InfoPlease include who, what, when, why, where, call to action, etc.Social Media Post Title Social Media Post DetailsSocial Media File 1Max. file size: 8 MB.Social Media File 2Max. file size: 8 MB.Social Media File 3Max. file size: 8 MB.Social Media File 4Max. file size: 8 MB.Social Media File 5Max. file size: 8 MB.Post Start Date MM slash DD slash YYYY Post End Date MM slash DD slash YYYY Marketing Product InfoRequested Due Date*Date you must have the final product. MM slash DD slash YYYY Non Social Media FileMax. file size: 8 MB. Request InfoComplete the information below as best as possible so we can provide the appropriate assistance.CategoryHVACDoors & LocksPlumbingLightingName BadgeVehicleLecture HallJanitorialGroundsElectricalSurplus/Transfer AssetMISCCampus/Building* CampusBarrowDawsonForsythHallJacksonAdult-EdOther Building Other LocationEnter the location at which you are experiencing the issue. For example, at home, a hotel, etc. Lab/OfficeEnter the lab/office information. How can we help?What type of device are you using when the issue occurs? Phone or Tablet - Apple Phone or Tablet - Android Desktop or Laptop - Apple Desktop or Laptop - Windows Chromebook Other Device InfoIf this is an LTC computer, enter the computer name (if possible). This is found either on a sticker on the machine OR by using the desktop shortcut named "Show PC Name." I need assistance with...*Select one...Logging into a systemMy Class in BlackboardPrinting/CopyingSoftware InstallationTraining RequestGeneral QuestionA Specific Error Message from a system not listedOtherDid you know that many commonly requested software packages are available for installation right on your LTC computer without contacting the HelpDesk? To access the Software Center, click the "start" button (windows button at the lower left corner of your monitor) and search for "Software Center." You do not need any administrative accounts to install the packages available there!Copy and Print AssistanceYou may find the assistance you need in an article at the Knowledge Base!Login IssuesDid you know you can reset your own password or unlock your account on your own? To do this, visit The Microsoft Get Back Into Your Account page (link also available on the Office 365 login screen). Also, you may find the answer to your question in our Knowledge Base. Please take a look!Select which service you are having trouble logging in to:* Select All Email/Outlook Bannerweb Blackboard Other Are you able to login now?Did you try the The Microsoft Get Back Into Your Account page? Yes No We're glad you are now able to login successfully! No need to submit this ticket.Would you like for us to reset your password? Yes No create support request Identity VerificationFor us to better assist you, please answer 3 of the following questions so that we may verify your identity. Without this information, we cannot speak with you about your account.Employee ID Number? Month of Birth?Select...JanFebMarAprMayJunJulAugSepOctNovDecZipCode?Enter the zipcode for your personal address that should be on file with Human Resources. ZIP Code Personal EmailEnter a personal email that you have on file with Human Resources. Supervisor EmailEnter your supervisor's email address. Personal PhoneEnter a personal phone number you have on file with Human Resources. Course Name Detailed Information*Include as much detail as you can. If this is a technical issue other than a request to reset your password, include specific steps to recreate the issue, the name of the software/website you are using, specific error messages, etc.EmailThis field is for validation purposes and should be left unchanged.